The Ticket Factory
Disabled Bookings

Most venues handle disabled bookings directly in order determine specific needs for customers. If you require any information for venues other than the NEC, Resorts World Arena or Utilita Arena Birmingham please contact them directly.

the NEC, Birmingham

Resorts World Arena, Birmingham

Utilita Arena Birmingham

Please inform us at the time of booking if you need a wheelchair space or have specific requirements, so that we can arrange for everything to be ready on your arrival. We will also help you find the most convenient seating for visually impaired people. Owing to sound levels involved, we strongly recommend that you do not bring Assistance Dogs to concerts or other loud events. Please note that all ticket sales are allocated on a first-come-first-served basis

Help us to improve

If you have any suggestions or comments you wish to make, please advise a member of staff. Alternatively, write to:

The Ticket Factory,
Customer Services,
PO Box 3348,
B40 1NS

Access Requirements register - BOOK YOUR TICKETS ONLINE

We take customers access needs very seriously and we are proud of the developments we have made to make online bookings possible for disabled people.

We've partnered with the Access Card scheme to make online sales available to disabled customers. We have now gone one step further allowing customers to register their requirements for FREE, opening the online journey to more customers. This is a requirement moving forward to allow the right tickets to be sold to the right people, so please take advantage and pre-register to make it easier and quicker to get those top selling tickets!

The new FREE registration scheme for deaf and disabled customers will result in access requirements being linked to your account with The Ticket Factory. This will allow you to choose the best tickets to meet your requirements. There will still be our Contact Centre for those who prefer to use the phone and for complex booking requirements that aren’t available online, but again you will need to provide your registration number. We are just opening the online journey up, so you can secure those tickets when a big artist goes on sale.

Register now


We've chosen to pass the registration scheme onto Nimbus Disability, who runs the 'Access Card'. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options. 

Once you've registered, Nimbus will then provide you with a unique registration number which you can then use to link your access needs into our system.

If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108.


The Nimbus team behind the Access Card will process your registration within 72 hours.

Once your registration has been approved…

  • Log in to your Ticket Factory account, click on ‘Disabled Access’ and enter your unique code that has been provided by Nimbus.
  • For all future ticket purchases, you will be able to login to your account and then purchase tickets for events at the Resorts World Arena and Utilita Arena Birmingham.
  • If you have already reserved tickets with The Ticket Factory, you can call them to complete the purchase. Details will be included in your confirmation email.

Don’t worry if you want to call within 72 hours of the event and you don’t have to time to validate, we will place your tickets as ‘Collect at Box Office, where you will be asked to provide evidence.


After you have logged into your Ticket Factory account and entered your registration number, we simply pull through your requirements from Nimbus. This in turn will then show seats associated to your requirements on any Resorts World Arena or Utilita Arena Birmingham events where there is availability for those seats.


Don’t worry if you want to call within 72 hours of the event and you don’t have to time to validate, we will place your tickets as ‘Collect at Box Office, where you will be asked to provide evidence.

For a guide on linking your registration to your account have a look at this guide.


What's included? TTF Registration Access Card
3 year cost £0 £15
Recognised at Resorts World Arena and Arena Birmingham
Way to communicate your needs with privacy
Photo ID card with symbols relating to need -
Recognised at venues and events across UK and beyond -

Contact Us

If you have specific requirements it is recommended that you call a member of the Disabled Customer Bookings team on 0800 640 5001 (+ 44 121 796 6100 from outside the UK). Our lines are open 9am to 7pm (Monday to Friday) and 9am to 5pm (Saturday, Sunday and Bank Holidays)